The phone will reboot during the firmware installation. Make sure to not select a version that has a letter at the end. #Restore settings to their original defaults softwareIn the Available software versions drop-down menu, select the supported firmware version.You will get a message saying Successfully fetched the available versions. Select the Polycom Hosted Server option and click Check for Updates.In the top navigation menu, click Utilities then Software Upgrade.If you can't access the phone's web interface, make sure Web Interface is enabled in the account-level desk phones settings.If the phone has the supported firmware version, you can skip this section. On the Home page, check the UC Software Version. #Restore settings to their original defaults upgradeHow to upgrade firmware using the phone's web interface Navigate to Reset to Defaults then Reset To Factory. Sooner or later, youll want to restore the default settings for a Windows 7 feature.Try the default password of 456 or contact the phone vendor for assistance. Note: You will be prompted to enter the administrator password. Navigate to Advanced then Administration Settings.Note: Screenshots in this section apply to VVX series phones with a touchscreen, but the instructions apply to all supported Polycom devices. How to reset to factory default using the phone's interface (optional)įollow this section if you are unable to access the phone's web interface. Click Global Settings section to expand it.In the top navigation menu, click Utilities then Phone Backup
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